Our returns policy is fair and simple. If the product you were sold does not fit, or performing as it should, please contact us so we can have them resolved for you. If we are unable to resolve your concerns, you can request a replacement or return your order for a refund.
We provide refunds for;
- Fitment Issues – We will provide a refund if the item does not fit and we are unable to provide a reasonable solution to remedy the issue.
- 101-Day Satisfaction Guarantee – If, during this period, our product doesn’t meet your expectations and we can’t address your concerns through advice, information, or replacement, you can return the item for a refund. We encourage you to reach out to us with your concerns so that we can resolve them promptly. Please note that all products must be authorized for return, and a refund will be issued upon their return. Your satisfaction is our top priority!
We can provide replacements (at our cost) for;
- Lost item in transit
- Damaged item in transit
- Incorrect product supplied
- Product defect
We don’t provide refunds for;
- Change of mind
- Misuse of product
- Incorrect purchase
- Incorrect address
- Performance interference
- Postal delays
- Parcel not collected
Warning – Unauthorised Returns
- We kindly ask you to follow the instructions provided for all returns. Unfortunately, we are unable to provide refunds or credits for any unauthorized returns. Please understand that you are responsible for any loss and shipping fees associated with such returns.
Once you initiate a return claim, we will promptly provide you with an RMA number. Kindly print the RMA on your invoice and include it in the box when returning the item, ensuring it is posted within 7 days. For any returns related to the reasons mentioned above, there may be a charge of $20 per order to cover returns processing, postage, and restocking. Additionally, in cases of incorrect addresses or uncollected parcels, a fee of $12 may be applicable to cover return-to-sender and reshipping expenses.
